TERMS & CONDITIONS
OVERVIEW
This website is operated by Anglian Dental. Throughout the site, the terms “we”, “us” and “our” refer to Anglian Dental. Anglian Dental offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
General
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Loan of dental equipment (suction pump and/ or compressor (“Equipment”))
We loan Equipment to clients enrolled in our RAPPORT contract if your existing suction pump and/ or compressor needs replacing.
If you would like to take advantage of this, please inform our Service Operations Team. Subject to the availability of the Equipment (see below) they will generate a quotation for a replacement suction pump and/or compressor (“Quotation”) and email it to you. Our allocating Equipment is contingent upon the findings of the engineer’s service visit and is subject to the engineer’s discretion.
Loan of Equipment, Title
You agree to hire the Equipment solely for supporting dental procedures and operations at your ow dental clinic or practice.
Title in the Equipment remains with us at all times during the loan period.
Loan Period
The loan period commences on the date you receive the Equipment and shall continue for the period specified in the loan agreement or until you return the Equipment to us, whichever comes first.
Cost
Subject as below, the weekly loan fee for a suction pump is £150, and for a compressor shall be £250. The first five Business Days (including the date you receive the Equipment) of the loan period are free: Charges are payable in respect of the loan period beginning on and from the sixth Business Day (calculated as above).
If you accept the Quotation within two weeks of the date you receive it, and pay for the resulting Order in full by the due date for payment, we shall waive the loan fee.
You may not hire the Equipment for more than 12 weeks. After this, we shall coordinate arrangements with you for returning all the Equipment.
Care and Use of Equipment
You must use the Equipment in accordance with its intended purpose and in compliance with all applicable laws, regulations, and industry standards.
You must exercise reasonable care in handling and maintaining the Equipment, including but not limited to cleaning and servicing as required.
You must not alter, modify or repair the Equipment without our prior written consent.
Loss or Damage
You are liable for the cost of repairing or replacing Equipment if there is any loss or damage to the Equipment that occurs during the loan period, except for normal wear and tear.
If there is loss or damage to the Equipment, you must promptly notify us.
Return of Equipment
You must return the Equipment to Lender in the same condition as it was received, subject to normal wear and tear, at the end of the loan period or promptly upon our request.
You are liable for all costs associated with the return of the Equipment to us, including but not limited to packaging, shipping, and insurance.
Termination
Either party may terminate a loan Agreement upon written notice to the other party if the other party materially breaches any provision of this Agreement and fails to cure such breach within 10 days of receiving written notice thereof.
Upon termination of this Agreement, you must promptly return the Equipment to us.
Our warranties and liability
We warrant that the Equipment is fit and safe for its intended purposes for twelve weeks from your receiving it, provided that it is installed and used correctly. If it malfunctions in any way, you must inform us promptly and if the fault lies in the Equipment (if installed and used correctly), we shall replace it promptly. You must not use malfunctioning Equipment. Subject to our having unlimited liability in respect of fraud, or death or injury caused by a lack of reasonable care, our liability is limited to the value of repairing the goods. In respect of liabilities (other than those listed above that are unlimited), we have no liability for loss of profits, sales or business, agreements or contracts, anticipated savings, and/or use of software; or corruption of software, damage to data or information, and/or damage to goodwill, or indirect or consequential loss.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Anglian Dental, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Anglian Dental and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
This Agreement may be amended or modified only by a written instrument executed by both parties.
SECTION 18 – GOVERNING LAW AND JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected].
SECTION 21 – SURGERY PROJECTS
Relocations: our obligations and limits on our liability
If equipment is to be relocated, we will use our reasonable endeavours to ensure that the present operational condition of the equipment is substantially maintained (you accept that we are not liable for minor surface or decorational damage). We reserve the right to charge for equipment relocation . We do not give any warranty that the equipment will fully perform following relocation. In accepting a quote for equipment relocation, you accept that we are not liable for any surface or minor damage (such as to paintwork and or plaster work on walls and bannisters, or other minor damage or scratches) to the equipment, furnishings or the premises, or for any consequential loss which might result from the relocation.
Equipment removal
If we remove equipment , you must remove any connectors, couplings, or motors that you want to keep, before we remove the equipment.
Loss of earnings exclusion
We are not liable for any indirect losses (or loss of earnings, profit, opportunity, use, production, contract, opportunity, savings, and/or harm to reputation and/or loss of goodwill) you incur because of equipment, material, or any other failure, that may occur at any time after installation. We are also not liable for any loss caused by other works such as building works during the project.
Installation and Services
Unless otherwise stated the prices quoted include installation costs provided that your building contractors have completed all necessary services and installation requirements before we commence installation. We shall provide our installation requirement details before we commence work. Our engineers and project managers will advise you and/or your building contractor of our specific requirements at a pre-installation site survey if necessary.
We shall install on Monday – Friday (unless it is a public holiday) 7am – 5pm. Unless otherwise stated, we may charge our reasonable extra costs for overnight, weekend or public holiday installations.
If delays outside our control occur to the agreed program (for example if your builder is delayed), we reserve the right to charge reasonably for rebooking the installations and associated costs.
You accept that installations of equipment and cabinetry are typically on a lead time, and we cannot do short notice rebookings.
If your builder works directly to you (not part of our contract with you) f and does not complete the services set out in our service drawings by the time booked for installation, we may charge our reasonable extra costs for delaying installation and any remedial works you require.
Cabinetry services
Unless otherwise stated above, any cabinetry we supply includes the cost to provide, deliver and install but excludes providing necessary , such as electricity supply and plumbing, which will need to be done by your building contractor before we install the cabinetry (“first fix”). You accept that your building contractor must return after the cabinetry is installed to make final plumbing & electrical connections (“second fix”).
Building works
Unless otherwise stated, any building works we provide are warrantied for 6 months from date of the equipment installation or handover (if applicable).
Installation and cabinetry: no liability for decorational damage
You accept that decorational damage is likely to occur during the installation of equipment and cabinetry works. In accepting a quote for installation and cabinetry work, you accept that we are not liable for any surface or minor damage (such as to paintwork and or plaster work on walls and bannisters, or other minor damage or scratches) to the equipment, furnishings or the premises, or for any consequential loss which might result from the such works.
X-ray / light / compressor / suction motor frames and supports
Unless otherwise stated, our installation costs do not include the cost of any materials used during installation work (e.g., plumbing fittings), other than units or other so-mounted equipment. Supports, brackets, mounting plates and/or wall strengthening that prove to be required for the equipment to fix to are not included in our contract with you and will need to be provided by your building contractor.
Handpieces, couplings, motors
Unless otherwise stated in our contract with you, no handpieces, motors, couplings, scaler tips or associated connectors are included in our contract with you, other than those than might come with a chair package.
Radiation Protection Advice
Unless otherwise stated in our contract with you, it is your responsibility to ensure a qualified Radio Protection Advisor (RPA) approves the relocation, installation, or removal of any x-ray imaging device. This does not form part of our services.
Network wiring
Unless otherwise stated in our contract with you, your network wiring terminations to the network sockets and the server cupboard(s) will need to be completed by a network contractor. This does not form part of our services.
Drawing approvals
Unless otherwise stated, by entering our contract with you, you agree to the designs set out in any cabinetry quotations which reference a drawing. This includes (for example only and this list is not comprehensive) the location of the chair position, the dimensions of the cabinetry and all other critical dimensions. We my charge reasonable costs for alterations after installation not in accordance with the drawings.
Disposals
Unless otherwise stated in our contract with you, the disposal of existing equipment and waste is at our discretion and if by written agreement with you we perform this for you we may charge our reasonable costs for this service. If we do not, you, as the owner of the existing equipment, are responsible for the hiring of skips and/or transport to remove such items and we are not obliged to dismantle, dispose and/or re-install your existing equipment. Any additional work outside the scope of our contract with you that proves necessary to complete the installation (that is: which should have been carried out by you before installation, or which becomes necessary at the time of installation) may be charged by us at our usual engineering rates per hour per engineer, plus all materials and spare parts as required.
Warranties
Unless otherwise stated, a 12-month parts and labour warranty come as standard with all equipment purchases although some manufacturers offer an extended warranty. Labour warranty is 12 months only from date of installation, not date of first use. There are exceptions to the parts warranty, and you should refer to the individual terms from the manufacturer.
If we need to revisit due to your misuse or incorrect maintenance of equipment we have installed, we may charge reasonable costs for.
SECTION 22 – CANCELLATION POLICY OF PLANNED AND REACTIVE ENGINEER BOOKINGS
All cancellations/reschedule appointments within 1 working day of the appointment must be made via phone call to our Service Operations Team.
Cancellation Charges
Cancellations to standard service bookings made one working day or more in advance of the engineer appointment shall not incur any charges.
Cancellations made within one working day of the engineer appointment shall be subject to a 50% site attendance fee.
Any confirmed bookings that are cancelled within one business hour of the engineer’s arrival at the site or if the engineer is turned away upon arrival shall be charged the full site attendance fee.
Cancellations to annual service bookings must be made two working days or more in advance of the booking.
Any annual service bookings cancelled within two working days of the booking shall be charged the full site attendance fee for the number of engineers booked to complete the servicing.
Procedure
Cancellations must be communicated during Anglian Dental’s business hours (Monday to Friday, 08:00 to 17:00).
We recommend cancellations be made via telephone call to a member of the Anglian Dental team. Cancellations made via WhatsApp or Email outside business hours may incur a cancellation fee.